Refund Policy

Policy Introduction

The Refund Policy of spigenhub.it.com is formulated to fully protect the legitimate shopping rights and interests of platform users, standardize the whole process of return application, qualification verification and refund execution. This policy is applicable to all commodity transactions on the platform, ensuring that every user can enjoy standardized, transparent and efficient after-sales refund services when encountering shopping problems.

Return & Refund Eligibility

spigenhub.it.com provides a 60-day free return service for all purchased commodities. Within 60 days after the user receives the goods, if you are not satisfied with the product, the product is incompatible with the device, or there are non-human quality problems, you can initiate a return and refund application. The returned goods must keep the original packaging complete, accessories intact, no artificial damage, no scratch and no impact on secondary sales. For products with quality problems confirmed by platform inspection, we will fully support return and refund services regardless of minor usage traces.

Free Return Service Rules

All return applications that meet the platform’s return conditions can enjoy free return service on spigenhub.it.com. Users do not need to bear the return freight, which effectively reduces the user’s after-sales shopping cost. We have professional return logistics docking channels to ensure the safe and efficient return of goods to the warehouse. It should be noted that users need to complete the return application in accordance with the platform process and send back the goods as required, so as to avoid affecting the refund progress.

Refund Processing Cycle

After we receive and verify the returned goods returned by the user, the platform will ly start the refund review process. The whole refund processing cycle is 5 to 10 working days. The refund funds will be returned to the user’s original payment account by the system. The specific arrival time of the funds is slightly affected by the processing cycle of different payment channels, and the platform will synchronize the refund progress in real time in the order background.

Non-Refundable Situations

In the following situations, the platform has the right to reject the return and refund application: the return application exceeds the 60-day free return period; the goods are artificially damaged, disassembled, modified or have serious usage traces that affect secondary sales; the original packaging, accessories, gifts and other supporting items are missing; the goods are lost or damaged due to the user’s personal logistics operation errors; special customized products that do not support return without quality problems.

Refund Problem Consultation

If users have any questions about return qualification, refund progress, logistics problems and other after-sales refund matters, you can contact our customer support team via support@spigenhub.it.com at any time. Our professional after-sales staff will answer questions and solve problems for users in a timely manner.

 

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