Terms of Service
Service General Provisions
These Terms of Service are formulated by spigenhub.it.com to standardize all service behaviors of the platform, clarify the service rights and obligations of the platform and users, and cover all service links such as website access, product sales, order service, logistics distribution and after-sales guarantee. These terms are binding on all users who use the platform’s shopping and service functions.
Platform Service Rights & Obligations
spigenhub.it.com undertakes to provide users with legal, compliant, safe and stable e-commerce shopping services, ensure the authenticity and quality of sold products, standardize order processing and logistics distribution processes, and provide perfect after-sales service guarantee. The platform has the right to optimize product categories, adjust preferential activities, maintain website system, and modify service terms according to operation and market changes, and will display the latest service rules on the website in real time.
User Service Rights & Obligations
Users have the right to enjoy all standardized services provided by spigenhub.it.com, including free global shipping, discounted product purchase, 60-day free return, 5-10 days refund and professional customer service consultation. At the same time, users shall abide by platform service terms and transaction rules, use platform services legally and compliantly, truthfully fill in shopping information, complete transaction behaviors in good faith, and shall not use platform services to carry out any illegal and bad behaviors.
Order & Logistics Service Rules
The platform shall complete order processing and shipment within 1-3 working days after user payment, and provide global unified 6-12 working days delivery service and optional expedited delivery service. The platform will track the whole logistics process and synchronize real-time information. Users shall cooperate with the platform to complete order verification and goods receipt, and timely feed back logistics and product abnormal problems to ensure the smooth completion of service transactions.
After-Sales Service Terms
The platform uniformly implements 60-day free return and 5-10 working days refund service rules for all commodities. All after-sales services are based on the platform’s Refund Policy and Customer Service Policy. The professional after-sales team will handle user return, refund, exchange and complaint feedback services in a standardized and efficient manner to fully protect users’ legitimate service rights and interests.
Service Exception & Liability Exemption
The platform will try its best to ensure the stability and continuity of services, but for service interruptions or abnormalities caused by force majeure factors (natural disasters, policy adjustments, network failures, logistics system failures, etc.), the platform will not bear corresponding liability. For service problems caused by users’ personal misoperation, false information filling and violation of platform rules, the platform reserves the right to refuse to provide after-sales service support.
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